Frequently Asked Questions
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Can I purchase direct from PromoMatting?
PromoMatting only sells to qualified promotional product distributors. If you need help locating one in your area, please contact us for assistance.
What is your minimum order quantity?
Our minimum quantity is 1. However, some of our products require a mold or a die and those products have minimum quantities.
How long does a typical order take to ship?
Lead times vary by mat type and quantity, but a typical order ships between 10-20 business days after order acknowledgement.
What kind of artwork do I need to provide?
In order for us to best replicate artwork, we strongly suggest vector artwork be provided.
How do I know which mat is best suited for my needs?
It’s important to first consider where the mat will be placed (indoors or outdoors). Then you will want to refer to your artwork and decide if it requires a spot-color or 4-color process imprint. Last but not least, the amount of foot traffic needs to be considered. You can always refer to our Mat Selector Guide for additional help choosing the right mat!
What’s the difference between an indoor and an outdoor mat?
Our outdoor mats are designed to endure outdoor elements daily. We offer mats that are moisture absorbent, non-slip, or have dirt and debris removal properties.
What is your largest mat size?
Because of multiple manufacturing methods, maximum mat size varies per product. If you have a question about a particular product please contact us for more information.
How long do your mats last?
All of our mats are guaranteed against manufacturer defects for 1 year. But lifespan depends on foot traffic, environment, and correct usage.
How do we become a distributor for PromoMatting?
If you are already a distributor in the Industry please contact us to be set-up in our system.
How do I find a distributor for PromoMatting?
Please contact us for help locating a distributor in your area.
How do I clean my mat?
It depends on the mat, however most of our mats can cleaned with either a vacuum or a damp cloth. To find cleaning instructions for a particular mat please refer to our Care & Cleaning Guide.
What is a POP/Display mat?
A short-term use mat primarily used to highlight product promotions & brand messaging near a product display or checkout counter. An example of a POP/Display mat is the Dye Sub Classic.
Can’t find what you’re looking for?
Give us a call or send us a message. We’re happy to answer your questions.